This kind of efficiency is amazing to me. I am used to queuing up for hours, being stuck on hold and getting lost in infuriating automated phone messages. Finally - is customer service the new thing? I did read somewhere recently that the wave of the future will be tailor-made services, just for us, and I see it already. When I log onto You Tube or Amazon or Netflix they recommend things just for me and call me by my name. My local supermarket even sends me coupons for the things that I regularly buy. I wonder if it will get annoying? Like the drive through fast-food places now that don't ask you what you want - they recommend a food and ask if you want it. That's annoying. Also, at a lunch time place I like to eat at they ask your name when you order and then every time you go in from there on in they greet you loudly - "hey there Pam! How are you today?" I mumble and shuffle through the line when what I really want to say is "You don't know me so please don't be so informal with me. Muppet."
Well that was a long ramble wasn't it, sorry. I only came on to say how impressed I was with my last purchase.